Dispute a Payment

Your details

So we can verify your account and contact you about the outcome.

Full name *

Account / customer reference

Helps us locate your account faster

Email address *

Phone number *

The transaction

Tell us about the card transaction(s) you don't recognise.

Transaction date *

Amount *

€

Card scheme *

Card — last 4 digits *

Last four digits only — never your full card number.

Is the card in your possession? *

Have you blocked the card? *

Where was it used? (if known)

How many transactions are affected?

If several, attach a list or statement below.

When did you notice it? *

Reason for the dispute

Choose the option that best describes what happened.

I don't recognise this transaction It appears on my account but I didn't make it Card used without my authorisation Someone used my card or its details without permission Lost or stolen card used My card was lost/stolen and then used Several unknown transactions More than one charge I don't recognise ATM withdrawal I didn't make Cash was withdrawn that wasn't me Card details compromised / skimmed My details were copied or phished Counterfeit / cloned card A fake copy of my card was used Something else None of the above — describe it below

What happened? *

Supporting documents

Receipts, order confirmations, statements, screenshots or messages. PDF, JPG, PNG — up to 10 MB each.

Tap to attach or drag files here You can add several files

Declaration & consent

Please confirm the following before submitting your claim.

Signature (type your full name) *

Date

Speedy will never ask for your full card number, PIN, CVV or full password. Only ever enter the last four digits of a card here.

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Dispute a payment

Your details

The transaction

Reason for the dispute

Declaration & consent