Dispute a Payment

Your details

So we can verify your account and contact you about the outcome.

Full name *

Account / customer reference

Optional — helps us locate your account faster

Email address *

Phone number *

The transaction

Tell us about the BLIK payment you'd like to dispute.

Transaction date *

Amount *

€

Merchant / recipient name *

BLIK / transaction reference

Optional, if you have it

When did you notice it? *

Reason for the dispute

Choose the option that best describes what happened.

I don't recognise this payment It wasn't made by me — possible fraud or card/account misuse Unauthorised — I didn't approve it A payment I did not confirm or consent to Charged more than once I was billed twice (or more) for a single purchase Wrong amount charged The amount taken differs from what I agreed Goods or services not received I paid but never got what I ordered Goods or services faulty / not as described What I received was significantly different or defective Cancelled order or subscription still charged I cancelled but was still billed Refund agreed but not received The merchant promised a refund that never arrived Something else None of the above — describe it below

What happened? *

Have you contacted the merchant? *

Yes No Couldn't reach them Not applicable

Supporting documents

Receipts, order confirmations, screenshots or messages. PDF, JPG, PNG — up to 10 MB each.

Tap to attach or drag files here You can add several files

Declaration & consent

Please confirm the following before submitting your claim.

Signature (type your full name) *

Date

Dispute a BLIK payment

Before you start, have these to hand

Your details

The transaction

Reason for the dispute

Declaration & consent

Awards translated

Certifications translated

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Dispute a BLIK payment

Before you start, have these to hand

Your details

The transaction

Reason for the dispute

Declaration & consent