Disputes & Claims

Dispute a payment

Noticed a payment you don't recognise, an incorrect amount, or a purchase that went wrong? Choose the type of payment below and our payments team will investigate. There is no charge to raise a claim.

What would you like to dispute?

Pick the option that matches the payment. You can change it later.

Dispute a BLIK payment

A BLIK code or P2P mobile payment made from your phone.
Dispute a bank payment

A bank transfer or SEPA payment sent to or from your account.
Dispute a credit card charge

A charge on your card statement — a purchase, refund or billing problem.
Report card usage / fraud

Transactions you didn't make — a lost, stolen or compromised card.

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Dispute a payment

What would you like to dispute?

Dispute a BLIK payment

Dispute a bank payment

Dispute a credit card charge

Report card usage / fraud