Disputes & Claims

Dispute a payment

Noticed a payment you don't recognise, an incorrect amount, or a purchase that went wrong? Choose the type of payment below and our payments team will investigate. There is no charge to raise a claim.

You're disputing Credit card charge

Change

Your details

So we can verify your account and contact you about the outcome.

Full name *

Account / customer reference

Helps us locate your account faster

Email address *

Phone number *

The transaction

Tell us about the charge on your card statement you'd like to dispute.

Transaction date *

Amount *

€

Card scheme *

Card — last 4 digits *

Last four digits only — never your full card number.

Merchant name *

Merchant location / website

When did you notice it? *

Reason for the dispute

Choose the option that best describes what happened.

Goods or services not received I paid but never got what I ordered Goods or services faulty / not as described What I received was significantly different or defective Charged more than once I was billed twice (or more) for a single purchase Wrong / incorrect amount The amount charged differs from what I agreed Cancelled order or subscription still charged I cancelled but was still billed Recurring charge I cancelled A subscription kept charging after I stopped it Refund agreed but not received A credit or refund was promised that never arrived Credit not processed A returned item or cancellation wasn't refunded Something else None of the above — describe it below

What happened? *

Have you contacted the merchant or recipient? *

Supporting documents

Receipts, order confirmations, statements, screenshots or messages. PDF, JPG, PNG — up to 10 MB each.

Tap to attach or drag files here You can add several files

Declaration & consent

Please confirm the following before submitting your claim.

The information I've provided is true and accurate to the best of my knowledge. I understand that knowingly providing false information may result in my claim being rejected and could be treated as fraud.

I consent to Speedy AG processing my personal data and supporting documents to investigate this dispute, including sharing relevant details with the merchant's payment provider, card schemes and partner banks where necessary.

Signature (type your full name) *

Date

Speedy will never ask for your full card number, PIN, CVV or full password. Only ever enter the last four digits of a card here.

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Dispute a payment

Your details

The transaction

Reason for the dispute

Declaration & consent